FAQs

Frequently Asked Questions

Home comforts with unique interiors

Up Sticks lodges are special, from the upstairs loft to the tree trunk pillars and cedar sawn wood walls. Soft muslin drapes overhead and quirkly vintage finds adorn the rooms.

Each has a kitchen, lounge, wood burner and sleeps 6. Outside there’s a fire pit and hot tub to add to your stay. The bathroom is connected via a raised wooden boardwalk.

Oh and you still have electric and wifi – if you want it.

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Things to know before visiting

Q What is the floorplan of the tent? 

Each tent has a dining area on the deck, open plan kitchen, breakfast bar and lounge. At the back of the tent are two bedrooms, a loft ladder leads to an open loft area (half height) with twin beds.

 

Q. Can we bring children?

Yes. We are a family glampsite. Our glampsite is a car-free zone and each Lodge has plenty of space around the tent to play as well as games inside.  Children can explore the wider site where we have our Shack with table tennis and garden games, den making kits and nature quizzes. There is a zip wire for older kids too.

We can provide everything needed for little ones such as travel cot, high-chair and baby bath and changer mat. Each tent has wooden un breakables too.

 

Q. Can I bring a travel cot?

Yes.  We can also supply these free of charge

 

Q. Are pets welcome?

Yes. Our guests are welcome to bring up to two well-behaved dogs with them. We can provide dog crate, towel, bowls, and tether to keep them safe during their stay. We ask that dogs are kept on a lead at all times, as we have hens and sheep on-site.

 

Q. What is the length of stay?

We offer everything from two-night weekend stays with a twilight checkout on Sunday, to full week stays.  Short breaks are available throughout our season.

 

Q. What time is Check In and Check Out?

Check in from 3pm onwards. We ask guests to arrive in the light as it is easier to settle in and show you around the site. Simply drive to the parking area through the gate and we’ll meet you there to show you around.

Check out is 10:30 am.  If you have had anything from the pantry we’ll make up your bill so you can settle up on leaving.

 

Q. What happens if we are going to arrive late?

If you think you are going to be delayed, give us a call, so we can arrange life around you.

 

Q. Do you supply electricity in the Lodges?

Yes, each Lodge has sockets for charging and electic lighting is throughout the lodge as well as on walkways. Bathrooms have hairdryer and heated towel rail.

 

Q. Do you have Wi-Fi Internet access and mobile signal?

Glamping is about retreating from the pressured of the everyday, but we know looking up information about the area and keeping in touch is necessary, so yes there is free Wifi across the site. Wi-Fi calling is a good option if you have it as the mobile signal is patchy.

 

Q. Do you have water in the Spa Lodges?

Yes.  Each Lodge is connected to mains water and is safe to drink.  There is a cold water taps in the kitchen and both hot and cold in the bathroom as well as a hot shower.  For hot water in the lodge you can boil the kettle on the gas hob.

 

Q. Is there heating in the Lodges?

Yes. our Lodges each have a wood burner and fireguard.   We supply kindling and firewoodfor use inside. Extra firewood can be purchased from the pantry. We also provide warm blankets, hot water bottles and electric blankets for the colder months.

 

Q. Is there a toilet and shower inside the Lodge?

No.  Our Lodges are connected via raised boardwalk to your large private bathroom which has a flushing toilet electric shower, heated towel rail, fluffy towels, hairdryer and complimentary organic toiletries. Plus privacy.

 

Q. Do you provide Bedding & Towels?

Yes. We supply all bedding, bath, hand and t-towels for your stay.  All beds are made up ready for your arrival.

 

Q. Do you provide toiletries?

Yes. We provide Body Wash, Body Lotion, Shampoo, Conditioner and soap.  We also provide cotton wool and ask guests not to use face wipes, better for the environment!

 

Q. Is there refrigeration?

Each Lodge has its own fridge and small freezer.  There is also additional fridge freezer in the Shack for group gatherings.

 

Q. What type of cooking facilities are there?

Our fully equipped kitchen comes complete with a 4-ring hob, and multifunctional small oven.  For outdoor cooking, our wood burning fire pit doubles as a BBQ there is a pizza oven and hanging bowls to cook a feast over fire.

We provide your first load of wood free but additional wood can be bought from the pantry. Along with a full range of BBQ meats and veggie options

 

Q. Is there a TV?

No.  We have provided an entertainments box with board games, craft activities, quizzes and orienteering challenge.  As well as games in the Shack. Each tent has a Bluetooth radio to play music, and as long as you keep noise down you can bring your own speaker.

The shack has a PA speaker for group events.

 

Q. Do you allow smoking on site?

We don’t allow smoking in lodges or on the deck area.  Around the fire-pit or outside is permitted as long as butts are disposed of safely and tidily. Smoking is NOT permitted outside your immediate lodge in the rest of the site.

 

Q. Do we need to bring cooking utensils, plates, cups, knives and forks?

No.  We provide everything you need for a self-catering stay.  We supply all bedding, towels, loo roll and toiletries as well as all the equipment you will need to self-cater, such as pots, pans, utensils, crockery, cutlery and condiments as well as olive oil. We provide a welcome food hamper of fresh artisan bread, milk, butter, eggs, tea, ground coffee, sugar, hot chocolate, juice, marshmallows and  homemade cake!  You can view our full list of items here

 

Q. Is there a hot tub

Yes.  Each Lodge has its own private outdoor wood-fired hot tub. We charge £45 to add this to your stay which covers wood, water and maintenance. It takes about 3 hours to heat up, and is sited behind your tent with lighting, wood and is connected via a boardwalk. Towels are provided for the hot tub. If you cover the hot tub the next day it will still be warm!  We use sand and UV filter to keep it clean so no chemicals.

Q. Is there a campfire or firepit?

Yes. Each Lodge has a private fire pit that doubles up as a BBQ.  The fire pit comes with outdoor seating and marshmallow toasting forks. For outdoor cooking there a pizza oven and hanging bowls available. Benches and lighting allows you to eat outside.

Q. Do you provide firewood?

We provide wood to heat your lodge and a complimentary bag of kindling and firewood for the fire pit.  Extra kindling and firewood can be purchased from the General Store.

 

Q. Can you buy food on site?

Yes, we provide a range of foodie goodies and essentials. Our re-purposed horse trailer has a freezer full of locally produced meats for BBQ and breakfast, fresh eggs and milk are always available.  Our artisan bread, rolls and pastries can be cooked to order.

Treat hampers include:

‘games night’ with crisps, popcorn, beer and chocolate.
Couples retreat hamper including a locally produced sparkling wine, chocolate and marshmallows for toasting.
Breakfast hamper to include bacon, eggs, beans, and pastries
BBQ hamper includes sausages, burgers, marinated chicken and lamb all reared and produced locally.
Veggie BBQ pack – mushrooms/ veggie sausages/ bean burger / cheese/
Veggie breakfast – eggs/ bread / avocado/ mushrooms and beans
Ready meals – our freezer is stocked with a selection of high-quality ready meals which you can defrost and cook in your lodge.
The local pub – The Farmers Arms is within staggering distance and offers hot meals everyday!
We can organise a pre-order of food if needed with local caterers or provider such as artisan pizza delivery. Let us know beforehand and we can help.

 

Q. Do you have a shop on site?

Yes.  Our pantry offers food and drink as well as frozen meats ice-cream and bread. The milkman delivered daily.

We run an honesty system and take card payments at the end of your stay.

The local ‘Welland shop’ has pretty much everything and is just a mile away.

 

Q. Where is the nearest pub?

Just next door a short stroll down the lane.  This 500 year old pub run by Neil the landlord offers home cooked food and a great selection of wines and beers.

 

Q. Where is the nearest Town?

The nearest town is Upton-upon-seven which has a Doctors surgery as well as pharmacy supermarkets, takeaway and pubs. They also host a number of music festivals throughout the summer.

For petrol and a wider selection head for Ledbury – this market town is hailed as one of the best independent high streets and offers many lovely shops, eateries and more.

 

Q. Where do we park our car?

Our glampsite is a child-friendly car free zone.  All cars must be left in the private car park at the front of the glampsite.  You can access your lodge along the raised boardwalks ensuring no muddy feet.

If you need to unload in the field that is permitted as long as the field is dry enough.

For those that need disabled access we recommend you booking Midsummer lodge, which we allow you to park next to if wheelchair access is needed.

 

Q. How easily accessible are the glamping lodges?

Glamping is about getting into nature.  However, the lodges are connected up via raised wooden boardwalks, which in parts take a pushchair. The field is level and fairly dry in the season we are open. Each lodge is accessed via shallow steps and the bathrooms are accessed via boardwalks approximately 20-40metres away.

 

Q. Do you have personnel onsite?

Yes.  We are located next to the glampsite in Brays farm.  If we are away for any reason we have other staff who’s numbers are in your lodge folder. If you need assistance we can be reached by phone on 07841 447339

 

Q. Are friends and family allowed to visit during our stay?

Yes, you may have visitors during your stay.  In the interest of other guests’ we limit the number of visitors.  Guests are only permitted to visit during the day and cannot stay overnight.

 

Q. Can we pitch up a tent up for additional guests?

We regret that we do not allow other tents on site, unless the site is being booked exclusively for an event, and by prior agreement.

 

Q do you accept group bookings? 

Yes. We have three lodges each sleep 6 people, so 18 in total.  We have hosted Hen parties, birthday parties and small weddings.  For larger events we have a range of activities and providers we recommend.

On agreement we can allow additional tents to be pitched, and we have a marquee available to hire.

 

Q. Do we have to clean the tents when we leave?

We ask that you’ve washed up and bins are emptied into the relevant waste bin or recycling bin located in the parking area. We ask the sink and fridge are to be left clean and empty and for group bookings, equipment put back in the correct Spa Lodge.

 

Q. What extras do you recommend we bring along?

Food – If you do not intend to do a food run as soon as you arrive, then it might be a good idea to pre-order one of our HomeCooked meals or add one of our food packs or hampers when booking so that it will be waiting for you when you arrive.  Don’t forget that you will receive a free welcome food pack including fresh bread, milk, butter, eggs, tea, coffee, sparkling water and our delicious homemade flapjacks.

Toiletries – We do provide toiletries, which are all organic.  You are welcome to bring your own, however we do ask that you refrain from bringing face wipes or flushing them as this can cause issues.

Clothes – Even during the summer the evenings can get chilly, so bring along some warm clothes that can be layered if needed.  Socks, PJ’s and dressing gown / slippers. You’ll need swimwear for the hot tub, if you are adding it to your stay.

If you are hiring a bike, we prefer you bring your own helmets. You may want walking boots or trainers for a run or cycle.

Health & Safety – Remember to bring any prescribed medication, sun-tan lotion, the site is lit via the boardwalks and bathrooms have sensor lights so you don’t need torches.