Frequently Asked Questions

Things to know before visiting

Q. What time is Check In and Check Out?

Check in from 3pm onwards. We ask guests to arrive in the light as it is easier to settle in and show you around the site. Simply drive to the parking area through the gate and we’ll meet you there to show you around.

Check out is 10:30 am.  If you have had anything from the pantry we’ll make up your bill so you can settle up on leaving.

If you have a Sunday checkout you can stay until 3pm

Q How do I find you?

Upsticks is set behind Brays farm off Birts street.

The address is below – however the postcode takes you past the house, we are the first house past the Farmer’s arms pub on the right hand side.

Upsticks Glamping

Brays Farm

Birts Street

WR13 6AP

Below are two options to help with navigation.

Upsticks Glamping – what three words 

Upsticks glamping – Google map location pin

Q Where do I park?

Pass through the gateway, then pull up in front of the black clad building in the yard. We will come and meet you to show you around your lodge.

Below is a what three words link to parking

 Upsticks parking

Q What is the floorplan of the tent? 

Each tent has a dining area on the deck, open plan kitchen, breakfast bar and lounge. At the back of the tent are two separate bedrooms, a loft ladder leads to a sleep loft area (half height) with twin beds.

Q. Can we bring children?

Yes. We are a family glampsite. Our glampsite is a car-free zone and each Lodge has plenty of space around the tent to play.  Children can explore the wider site in our Nook communal space we have a table tennis and garden games, den making kits and nature quizzes. Please ensure children are supervised as there is an open pond and farm animals.

We can provide everything needed for little ones such as travel cot, high-chair and baby bath and changer mat. Each tent has wooden un breakables too.

Q. Can I bring a travel cot?

We can also supply these free of charge along with a high chair, baby bath and changer mat

Q. Are pets welcome?

Yes. Our guests are welcome to bring one well-behaved dog per lodge. We charge £25 per dog and we provide a dog crate, bed, bowls and tether to keep them safe during their stay. We ask that dogs are kept on a lead at all times, as we have hens and sheep on-site. There is a designated field for exercising, but please clean up after your dog.

Q. What is the length of stay?

We offer everything from two-night weekend stays with a twilight checkout on Sunday, to full week stays.  Short breaks are available throughout our season.

Q. What happens if we are going to arrive late?

please call or email to let us know your arrival time so we can arrange for someone to show you around on site.

Q. Do you supply electricity in the Lodges?

Yes, each Lodge has sockets and electric lighting. Walkways are also lit around the site connecting bathrooms to your lodge.  The bathrooms have hairdryer and a heated towel rail.

Q. Do you have Wi-Fi Internet access and mobile signal?

Yes there is free Wifi across the site.  We know looking up information about the area and keeping in touch is necessary.  Mobile signal is patchy.

Q. Do you have drinking water in the Lodges?

Yes.  Each Lodge is connected to mains water and is safe to drink.  There is hot and cold water  in the kitchen and bathrooms.

Q. Is there heating in the Lodges?

Yes. our Lodges each have a wood-burner and electric blankets on all beds.   We supply kindling and firewood for the woodburner and hot tub. Extra firewood can be purchased for fire pits etc if needed.We also provide warm blankets and hot water bottles.

Q. Is there a toilet and shower inside the Lodge?

No, they are in your private bathroom.  Our Lodges are connected via raised a wooden boardwalk to your private bathroom which has a flushing toilet electric shower, heated towel rail, fluffy towels, hairdryer and complimentary organic toiletries.

Q. Do you provide Bedding & Towels?

Yes. We supply all bedding, bath, hand, hot tub and t-towels for your stay.  All beds are made up ready for your arrival.

Q. Do you provide toiletries?

Yes. We provide Body Wash, Body Lotion, Shampoo, Conditioner and soap. As well as an organic face oil.  We do ask guests not to use face wipes – better for the environment!

Q. Is there refrigeration?

Each Lodge has its own fridge and small freezer. in the communal space there is a large fridge freezer also

Q. What type of cooking facilities are there?

Our fully equipped kitchen comes complete with a 4-ring gas hob.  For outdoor cooking, our wood burning fire pit doubles as a BBQ, alongside gas BBQ’s  there is a pizza oven by each tented lodge.

In the communal space there is a large wood fired oven, charcoal BBQ and fire pits.

Q. Is there a TV?

No.  We have provided an entertainments box with board games, craft activities, quizzes in each tent.  We also have a PA speaker and silent disco to use in the Nook.

Q. Do you allow smoking on site?

We don’t allow smoking in lodges or on the deck area.  Around the fire-pit or outside is permitted as long as butts are disposed of safely and tidily. Smoking is NOT permitted around the farm, as dry grass can be very dry and risk of fire is high.

Q. Do we need to bring cooking utensils, plates, cups, knives and forks?

No.  We provide everything you need for a self-catering stay.  We supply all bedding, towels, loo roll and toiletries as well as all the equipment you will need to self-cater, such as pots, pans, utensils, crockery, cutlery and condiments. We provide some food basics such as milk, eggs, tea, ground coffee, sugar, hot chocolate, marshmallows and homemade cake!

Q. Is there a hot tub

Yes.  Each Lodge has its own private outdoor wood-fired hot tub. It takes about 3 hours to heat up, we will heat it for your arrival, after that you can reheat it for use during your stay. Each tub is sited behind your tent with lighting  and is connected via a boardwalk. Towels are provided for the hot tub. If you cover the hot tub the next day it will still be warm!  We use sand and UV filter to keep it clean with a little bromide

Q. Is there a campfire or firepit?

Yes. Each Lodge has a private fire pit that can double up as a charcoal BBQ.  The fire pit comes with outdoor seating and marshmallow toasting forks. For outdoor cooking there is also a gas BBQ and pizza oven  Benches and lighting allows you to eat outside.

Q. Do you provide firewood?

We provide wood to heat your lodge and a complimentary bag of kindling and firewood for the fire pit.  Extra kindling and firewood can be purchased on site.

Q. Can you buy food on site?

We offer a range of hampers which you can pre-order, we do not operate a shop on site. the nearest shop is at wetland – a 5 minute drive or larger supermarkets in Upton Upon Severn , Ledbury, or Malvern.  Our hampers include pizza kits (dough, sauce and cheese), BBQ meats (locally supplied sausages, burgers, lamb and steak. Breakfast hampers in cladding bacon, eggs, sausages, mushrooms and beans.  If you require any specific meat or baked items delivered such as pastries or bread then this can be arranged.

Treat hampers include:

Q. Do you have a shop on site?

Yes.  Our pantry offers food and drink as well as frozen meats ice-cream and bread. The milkman delivered daily.

We run an honesty system and take card payments at the end of your stay.

The local ‘Welland shop’ has pretty much everything and is just a mile away.

Q. Where is the nearest pub?

Just next door, just a short stroll down the lane.  The Farmers Arms is a 500 year old pub run by Neil and offers home cooked food and a great selection of wines and beers.  It’s worth booking, especially if you are a large party.

Q. Where is the nearest Town?

The nearest town is Upton-upon-seven which has a Doctors surgery as well as pharmacy supermarkets, takeaway and pubs, as well ss a self serve 24hr fuel station. They also host a number of music festivals throughout the summer.

For larger supermarkets (Tesco’s, Aldi) head for Ledbury – this market town is hailed as one of the best independent high streets and offers many lovely shops, eateries and more.

Q. Where do we park our car?

Our glampsite is a child-friendly car free zone.  All cars must be left in the private car park at the front of the glampsite.  You can access your lodge along the raised boardwalks ensuring no muddy feet.

If you need to unload in the field that is permitted as long as the field is dry enough.

Q. How easily accessible are the glamping lodges?

Glamping is about getting into nature.  However, the lodges are connected up via raised wooden boardwalks. Unfortunately our lodges aren’t accessible for wheelchairs. The field is level and fairly dry in the season we are open. Each lodge is accessed via shallow steps and the bathrooms are accessed via boardwalks approximately 20-40metres away.

Q. Do you have personnel onsite?

Yes, most of the time (unless away on holiday).  We are located next to the glampsite in Brays farm.  If we are away for any reason we have other staff who’s numbers are in your lodge folder. If you need assistance we can be reached by phone on 07841 447339

Q. Are friends and family allowed to visit during our stay?

Yes, you may have visitors during your stay.  In the interest of other guests’ we limit the number of visitors.  Guests are only permitted to visit during the day and cannot stay overnight.

Q. Can we pitch up a tent up for additional guests?

We regret that we do not allow other tents on site, it contravenes our planning restrictions

Q do you accept group bookings? 

Yes. We have three lodges each sleep 6 people, so 18 people can stay in total.  We have hosted Hen parties, significant birthday parties and small weddings.  For larger events we have a range of activities and providers we recommend.

We have a stretch tent attached to our shack with electric, lighting, PA speaker and silent disco. As well as a firepit and pizza oven and dining for 18 people to use.

Q. Do we have to clean the tents when we leave?

We ask that you’ve washed up and bins are emptied into the relevant waste bin or recycling bin located in the parking area. We ask the sink and fridge are to be left clean and empty and for group bookings, equipment put back in the correct Lodge.

Q. What extras do you recommend we bring along?

Food – If you do not intend to do a food run before you arrive, then you can arrange a supermarket delivery.  Please be available to receive it.  You can also pre-order one of our  hampers when booking so that it will be waiting for you when you arrive.  Don’t forget that you will receive a free welcome food pack including milk,  eggs, tea, coffee, and our delicious homemade cake.

You can also Geta supermarket delivery arranged to be delivered for your arrival.

Toiletries – We do provide toiletries, which are all organic.  You are welcome to bring your own, however we do ask that you refrain from bringing face wipes or flushing them as this can cause blockages.

Clothes – Even during the summer the evenings can get chilly, so bring along some warm clothes that can be layered if needed.  Socks, PJ’s and dressing gown / slippers. You’ll need swimwear for the hot tub, if you are adding it to your stay.

If you are hiring a bike, we prefer you bring your own helmets. You may want walking boots or trainers for a run or cycle.

Health & Safety – Remember to bring any prescribed medication, sun-tan lotion, the site is lit via the boardwalks and bathrooms have sensor lights so you don’t need torches. We do supply wasp traps however please be aware there can be insects around.