In these very uncertain times, we understand it feels risky to make the commitment to book anything. So here are some details of our Covid Guarantee.
So many people were disappointed last year with bookings that had to be cancelled and some very unclear policies around refunds .We made the decision to refund everyone to make things simple.
For that reason Upsticks Glamping has decided to continue with our guarantee to refund all monies if Covid restrictions prevent you travelling. We do ask that you give as much notice as possible so we are able to re let your dates.
We are also part of the Cool camping Covid guarantee scheme which allows those booking through their site to get the opportunity to choose alternative dates, but not a full refund.
We hope both guarantees offer some peace of mind when making the decision to book with us.
Safety during Covid
W know privacy is important to our guests which is why we gave so much space between our tents; with plenty of room to roam without the intrusion of others.
In addition, each tent has it’s own private bathroom accessed via raised boardwalks. So there’s no sharing of facilities. If you decide to book a hot tub – that is also exclusive to you and sits next to your tent. These are emptied, cleaned and refilled between guest arrivals.
In fact the only place you could ‘mix’ with others is the play shack, where there’s table tennis, and other garden games. We offer bats and ping pong balls for each tent to avoid ‘sharing’. We also have a silent disco kit which can be hired if you want to party into the night with distance, and ensuring other clampers aren’t disturbed.
Cleaning for covid safety
In terms of cleaning we use a professional laundry company for all our linen and towels. Our small team of cleaners strip all soft furnishings and treat them where necessary. All hamper boxes and jars are removed and replaced with a clean set. We hoover, steam mop and wash up, wipe and spray surfaces so you can feel safe in the knowledge that your Glamping tent is fresh and ready to enjoy.
We hope to welcome you here in 2021 and fingers crossed with a little more freedom that 2020 afforded us.
Stay safe everyone